At Tennis Supply Trading Inc, we are committed to delivering your order quickly and reliably. Please review our shipping policy below.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email and a tracking number once your order has shipped.
2. Shipping Methods & Delivery Times
- We offer standard and expedited shipping options, displayed at checkout.
- Delivery times vary depending on your location and the selected shipping method.
- Estimated delivery dates are provided by carriers and are not guaranteed.
3. Shipping Rates
- Shipping costs are calculated at checkout based on order weight, size, and destination.
- Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
4. Domestic Shipping (USA)
- Most domestic orders are delivered within 3–7 business days.
- Expedited shipping is available at an additional cost.
5. International Shipping
- We currently ship to select international destinations. Availability and rates will be shown at checkout.
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- Delivery times for international orders may take 7–21 business days depending on destination and customs clearance.
6. Delays & Liability
- While we do our best to ensure timely delivery, Tennis Supply Trading Inc is not responsible for delays caused by carriers, customs, weather, or unforeseen events.
- Risk of loss passes to the customer once the package is handed to the shipping carrier.
7. Order Tracking
- Tracking numbers will be provided by email once your order ships.
- You can monitor delivery progress directly through the carrier’s website.
8. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 7 days of delivery with photos of the package and items.
- If your order is lost in transit, please contact us. We will work with the carrier to locate your package or issue a replacement when possible.
9. Contact Us
For any questions about shipping, please contact us:
Tennis Supply Trading Inc
5414 7th Ave FL 3
Brooklyn, NY 11220
Phone: 718-801-8647
Email: info@pintennis.com
