At Tennis Supply Trading Inc, we want you to be satisfied with your purchase. If for any reason you are not completely happy, please review our refund and return policy below.
1. Eligibility for Returns
- Items may be returned within 14 days of delivery.
- Products must be unused, in their original condition, and in original packaging.
- Proof of purchase (such as order confirmation or receipt) is required.
- Certain items, including clearance, sale, or customized products, may not be eligible for return.
2. Return Process
- To initiate a return, please contact us at info@pintennis.com with your order number and reason for return.
- Once approved, you will receive instructions on how to ship your item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Refunds are issued to the original payment method used at checkout.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Please allow 5–10 business days for the refund to appear on your account after approval.
4. Exchanges
- Exchanges are available for defective or damaged items only.
- If you need to exchange a product, please contact us at info@pintennis.com.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement or refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or final sale items
- Customized or personalized products
- Gift cards
7. Contact Us
For any questions about our Refund Policy, please contact us:
Tennis Supply Trading Inc
5414 7th Ave FL 3
Brooklyn, NY 11220
Phone: 718-801-8647
Email: info@pintennis.com
